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Terms & Conditions

Terms and Conditions
This policy was last updated on August 14, 2025.

Welcome to The Enchanted Moon Forest! By visiting or purchasing from https://www.theenchantedmoonforest.com/, you agree to the following terms and conditions. Please read them carefully before using our site or making a purchase.

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1. General

  • The Enchanted Moon Forest (“we,” “us,” “our”) operates this website and offers handcrafted spiritual products, digital downloads, and related content.

  • By accessing our website, making a purchase, or using any of our services, you agree to these Terms and Conditions, our Privacy Policy, and any other guidelines posted on our site.

  • We reserve the right to update or modify these terms at any time. Changes will be posted on this page with the effective date.

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2. Eligibility

  • You must be at least 18 years old or have legal parental/guardian consent to use this website and make purchases.

  • Our products and content are intended for personal, non-commercial use.

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3. Products & Orders

  • All items are described as accurately as possible. Due to the handmade nature, slight variations may occur.

  • Digital products are delivered via email or direct download after payment. Physical items are shipped to the address you provide.

  • We reserve the right to refuse or cancel any order at our discretion, including for suspected fraud or improper use.

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4. Pricing & Payment

  • All prices are listed in US dollars and are subject to change without notice.

  • Payment is required at checkout and is processed securely through our payment gateway. We do not store full payment card details.

  • You are responsible for any applicable taxes, customs duties, or fees.

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5. Shipping & Delivery

  • Processing and shipping times are listed on each product page. Delivery times may vary due to carrier delays or other factors beyond our control.

  • We are not responsible for lost, stolen, or delayed packages once transferred to the shipping carrier.

  • Please ensure your shipping address is accurate; we are not responsible for orders shipped to incorrect addresses provided by the customer.

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6. Returns, Refunds & Exchanges

  • Due to the spiritual and personal nature of our products, returns are accepted only under limited conditions (e.g., damaged or defective items).

  • Digital downloads and used candles cannot be returned or refunded.

  • If you experience an issue, contact us within 14 days of delivery with your order number and clear photos (if applicable). We will do our best to resolve your concern with warmth and care.

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7. Intellectual Property

  • All content on this site—including text, images, product designs, and digital downloads—is the property of The Enchanted Moon Forest and may not be copied, reproduced, or used for commercial purposes without written permission.

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8. User Conduct

  • You agree not to use our website for any unlawful, harmful, or abusive activities.

  • You may not attempt to gain unauthorized access to our systems or interfere with the proper functioning of the site.

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9. Disclaimer & Limitation of Liability

  • All products and information are provided “as is” and for spiritual, educational, or entertainment purposes only. We do not guarantee any specific outcomes from the use of our products.

  • The Enchanted Moon Forest is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products.

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10. Indemnification

  • You agree to indemnify and hold harmless The Enchanted Moon Forest, its owner, and affiliates from any claims, damages, or expenses resulting from your violation of these Terms or misuse of the site.

 

11. Governing Law

  • These terms are governed by the laws of the State of [Your State, e.g., Illinois], United States, without regard to conflict of law principles.

 

12. Contact Information

If you have questions, concerns, or need support regarding these Terms and Conditions, please contact us:

Contact: Alexandria
Email: support@theenchantedmoonforest.com
Social Media: Instagram & Facebook (see website footer for links)

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Thank you for supporting The Enchanted Moon Forest and honoring these terms as you journey with us in magic and wonder.

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