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Refund Policy

This policy was last updated on August 14, 2025.

At The Enchanted Moon Forest, every offering—whether physical, digital, or magical education—is created with care and intention. We want you to feel confident and supported as you explore our products, programs, and community. Please review our policy below for returns, exchanges, and refunds.

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What’s Eligible for Return or Exchange

 

Handmade Physical Products

  • If your item arrives damaged, defective, or significantly different from what you ordered, you may request a return or exchange.

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Digital Downloads

  • Due to their nature, digital products (grimoire pages, guides, printables, etc.) are non-refundable and cannot be returned or exchanged.

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Online Programs & Courses

  • Single-Purchase Programs/Courses: Refund requests for online programs and courses must be made within 7 days of purchase, provided you have not accessed more than 20% of the course content. After this period or if substantial content has been accessed/downloaded, refunds cannot be granted.

  • Live Workshops/Events: Refunds are available up to 48 hours before the scheduled start time. After this window, all sales are final unless the event is canceled by The Enchanted Moon Forest.

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Subscriptions (Memberships, Monthly Content, etc.)

  • Monthly Subscriptions: You may cancel your subscription at any time. Your access will continue until the end of your current billing cycle. Refunds are not provided for partial months or unused time.

  • Annual Subscriptions: Refund requests must be made within 14 days of the initial purchase or renewal date, provided you have not accessed more than 20% of the included content. After this period or with substantial content access, the subscription is non-refundable but can be canceled to prevent future billing.

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How to Request a Return or Refund

  1. Contact Us Promptly:
    Email us at support@theenchantedmoonforest.com within the timeframes listed above. Include your order or subscription number, a description of the issue, and clear photos if the item is damaged or incorrect.

  2. Keep Items Unused and in Original Condition (if applicable):
    Physical items must be unused and in their original packaging to be eligible for return or exchange.

  3. Return Shipping:
    Customers are responsible for return shipping costs unless the item was damaged or incorrect. We recommend using a trackable shipping method.

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What Happens Next

  • Once we receive your request and (if applicable) your returned item, we’ll review your claim and notify you of the approval or rejection of your refund/exchange.

  • Approved refunds will be processed to your original payment method within 5–7 business days.

  • If your item or program was damaged, incorrect, or canceled by us, we’ll offer a replacement, store credit, or a full/partial refund—whichever best suits your situation.

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Non-Returnable/Non-Refundable Items

  • Digital downloads

  • Used or burned candles

  • Custom or personalized items (unless damaged or defective)

  • Gift cards

  • Subscription renewals after the eligible refund window

  • Online programs/courses after substantial content access or after the refund window

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Our Promise

Our aim is to make every magical experience with The Enchanted Moon Forest positive and uplifting. If you have any questions, concerns, or unique circumstances, please reach out—we are here to help and will always do our best to find a solution that honors your journey.

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Contact for Returns & Support

Refund & Returns Coordinator: Alexandria
Email: support@theenchantedmoonforest.com
Social Media: Instagram & Facebook (see website footer for links)

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Thank you for trusting The Enchanted Moon Forest. Your happiness and trust are at the heart of our magical community.

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